Resources
Useful resources to support your quality management work
Articles
Hallucinations, bias and black boxes: the AI risks leaders need to understand
What are the biggest AI risks? Learn about hallucinations, bias, lack of explainability and other challenges associated with AI.
Quality management in the power and energy sector
Why does quality management fail in the power and energy sector? Learn how structure and Certain QMS enable better operations and compliance.
AI policy and clear frameworks for AI use in the organisation
A practical introduction for leaders: learn what an AI policy is, why organisations need one, and which topics it should cover.
What is AI governance – and why do organisations need it?
What does AI governance mean? A practical introduction to AI governance, risk, accountability and control in organisations.
F3 Frontline Workers plug-in
The F3 plug-in for Certain QMS resolves the challenges associated with Microsoft F3 licences for frontline workers.
How Certain QMS supports ISO 9001
How do you meet ISO 9001 requirements in practice? See how Certain QMS supports quality management, documentation and continual improvement.
Change management and quality management
Why does change management fail in quality management? Learn how buy-in, leadership and practice determine whether the system works.
What auditors actually look for in a management system
What do auditors look for in an ISO audit? Read how a quality management system, management review and documentation are assessed.