Certain QMS
Quality management and improvement system
Helping organisations strengthen their quality management
Main features
The core of Certain QMS
Bring processes, documents, deviations, risk and other key parts of your quality and HSE work together in one system.
Deviations
Register, manage and follow up deviations and improvement actions.
Key features
- Customisable forms for registering and categorising different types of cases.
- Case management with support for root cause analysis, corrective and preventive actions (CAPA), delegation and follow-up.
- Escalate cases to risk assessment when required.
- Link cases to relevant processes for better context and traceability.
Dashboard
Get an overview of status and key information across the system.
Key features
- Overview of upcoming audits, risk actions, unassigned deviations and documents due for review.
- Status indicators across different areas of the system.
- Display relevant information directly on the home page.
Documents
Manage documents with approvals, version control and revision history.
Key features
- Create and publish procedures, guidelines and other controlled documents.
- Version control and internal review before publication.
- Link documents directly to relevant processes.
Planner
Plan and follow up audits, reviews and other recurring activities.
Key features
- Create annual, quarterly and monthly plans for the organisation, departments or projects.
- Assign tasks and responsibilities to people across the organisation.
- Reuse plans and tasks in future periods.
- Visualise activities and audits in an annual cycle.
Processes
Describe and visualise processes, roles and responsibilities clearly.
Key features
- Model and visualise processes using dynamic process diagrams.
- Link documents, deviations, improvement suggestions, risks, analyses, checklists and external links to relevant processes.
- Access related content directly from processes and activities.
Risk
Identify, assess and follow up risks and actions in one register.
Key features
- Assess risk based on likelihood and consequence.
- Link risks to relevant processes and activities.
- Create and follow up risk-reducing actions.
Compliance
Keep track of relevant requirements and document how they are addressed.
Key features
- Maintain a consolidated overview of requirements from legislation, standards and internal guidelines.
- Link requirements to relevant processes and documents.
Checklists
Carry out inspections, controls and other recurring tasks using checklists.
Key features
- Link checklists to relevant processes for better context and traceability.
- Create and reuse templates for audits, inspections and other activities.
- Complete and document checklists digitally.
Industries
Adapted to different industries and needs
Certain QMS is used by organisations with demanding requirements for quality, documentation, risk management and compliance.
Some of our customers
Configuration and integrations
Adapted to the way you work
Configure Certain QMS to reflect how your organisation is structured and how work is carried out, with integrations to tools you already use.
Get started
Interested in Certain QMS?
See how Certain QMS could fit your organisation, or request a quote based on your needs.
Consulting
Expertise alongside the system
Our consultants help organisations establish, improve and develop management systems, processes and approaches to quality, HSE and compliance.
Resources
News and insights from Certain QMS
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User forum for hospital customers
We brought together hospital customers for a two-day user forum on the further development of Certain QMS.
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Readyware: Digital emergency preparedness in Certain QMS
See how Readyware digitises emergency preparedness with action cards, continuity planning, exercises and documentation in Certain QMS.
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Process orientation in practice: how to build a smarter organisation
What is process orientation, and why does it matter? Learn how clear processes can reduce errors and improve quality.
Management and compliance
Supporting work with recognised standards
Certain QMS provides the structure to document, follow up and improve your organisation’s work with relevant standards.
ISO 9001
Quality management
ISO 27001
Information security
ISO 31000
Risk management