Frequently asked questions

Certain QMS is a digital quality management system that brings processes, documents, deviations, risk and compliance together in one place. It helps organisations plan, document, follow up and improve their quality and HSE work.

Certain QMS brings your quality work together in one system, where processes, documents, deviations and risks can be linked. This gives you a complete overview of the information, responsibilities and tasks involved in your quality work.

In many organisations, quality work is spread across documents, spreadsheets, email and different systems. That makes it hard to keep information up to date, follow things up properly and document that requirements are met.

Certain QMS suits both medium-sized and large organisations that want better overview and control of quality, documentation, risk and compliance. It is used in a wide range of industries, including construction, energy, maritime, manufacturing and industry, as well as the public sector and healthcare.

The system is built to support different roles and needs across the organisation, from quality managers, HSE managers and process owners to leaders and employees. Certain QMS can be adapted to your organisational structure and ways of working, whether for a single department or a large organisation with complex needs.

Certain QMS consists of eight main modules:

• Deviations: Handle unwanted incidents, assign responsibility and follow up corrective actions and improvement suggestions.
• Documents: Make sure routines, procedures and other governing documents are up to date, approved and available.
• Processes: Map and visualise how your organisation works, with the related roles, responsibilities and documentation.
• Risk: Identify possible risks, assess consequence and likelihood, and follow up actions.
• Compliance: Gather relevant requirements from regulations and standards, and link them to the documentation that shows how they are met.
• Checklists: Use digital checklists to document inspections, controls and other activities.
• Planner: Keep track of upcoming audits, reviews and recurring tasks.
• Dashboard: Follow key figures, tasks and status across your quality work.

Certain QMS also has a number of supporting features that make everyday tasks and follow-up easier.

Explore all the features of Certain QMS

Yes, Certain QMS can be used to structure, document and follow up your work with ISO standards such as ISO 9001, ISO 27001 and ISO 31000. Requirements from Norwegian and international regulations, standards and internal guidelines can be linked to the relevant processes and documents. That makes it easier to keep track of which requirements apply and how they are followed up.

Certain QMS is a flexible quality management system that can be adapted to your organisational structure, work processes and needs. It is built so that processes, documents, deviations, risks and other activities can be linked together. That makes it easier to find relevant information, see connections and follow up your quality work.

The solution is developed in Norway by a team with long experience in both software development and quality management. We also offer professional consulting and support for organisations that want to develop or improve their quality work.

Yes, Certain QMS can be adapted as your organisation grows or your needs change. You can start with the modules and features you need today, and add more modules, users, departments and locations over time. The system can also be adapted to changes in organisational structure, roles and work processes, so you can keep developing your management system without having to switch solutions.

We start by reviewing your needs and how you work with quality today. You can also book a demo if you want to see the system in practice.

Based on your needs, we prepare an offer with price, scope and an implementation plan. You can also request a no-obligation quote.

The price depends on your needs, including which modules you want, the number of users and the scope of configuration and integrations.

Request a no-obligation quote, and we will get in touch to learn a little more about your needs before we prepare an offer.

Yes, we are happy to show you how Certain QMS works. We can take a closer look at the features that are relevant to you and answer any questions you have.

Book a free demo

The implementation is adapted to your needs, and we are happy to help you through the whole process. It usually consists of these steps:

• Mapping and planning: We go through your needs, organisational structure, processes and how you want to use the system. Together we make an implementation plan.
• Setup and configuration: We set up the relevant modules, users, roles, access rights and workflows so that Certain QMS fits your organisation.
• Content transfer and integrations: Do you have existing documents, processes or data to move over? We can help with this, and set up any integrations.
• Testing and training: We go through the setup with you and offer training tailored to different user groups.
• Launch and follow-up: When the system is ready, we help you get started. You also have access to support and can get further training and guidance when needed.

How much you want to do yourselves, and what you need help with from us, we agree on together during planning.

It varies from organisation to organisation. Some get started quickly, while others need more time, especially if there are many modules, existing documents and data to transfer, or integrations to set up. How much time you can set aside yourselves also plays a part.

We go through your needs together and make a realistic schedule, so you know what to expect and what is required along the way.

Yes, you do not have to start from scratch. We can help transfer existing documents, processes and other data to Certain QMS. Depending on how much content you have and how it is structured today, the transfer can be done manually or with more automated solutions. Together we find the approach that suits you best.

Yes, our consultants have long experience with quality, HSE and management systems. We can help you with everything from mapping the current situation and establishing routines to improving processes and further developing the management system you already have.

Read more about consulting

Certain QMS runs on our own infrastructure in Norway, in the data centre of our sister company Netpower IT Solutions. They are responsible for operating and maintaining the technical infrastructure.

For special needs, we can also offer installation on your own infrastructure (on-premise), by agreement.

You own your data. Everything you put into Certain QMS, whether documents, deviations, processes or other information, still belongs to your organisation.

Yes, you can export certain types of data and reports directly from Certain QMS yourselves. If you need to extract larger amounts of data or do a full export, our technical team can help you.

Certain QMS has role-based access control that lets you decide who has access to different parts of the system. You can adapt access to roles, responsibilities and departments, and control who can view, register, edit and approve information. That way employees get access to what they need to do their job, while administrators stay in control of who can do what in the system.

Yes, Certain QMS has an audit trail that shows who made changes, what was changed and when it happened. Documents have version control and revision history, so you can follow how they develop over time. In deviation cases too, you can see who did what, which actions were taken and how the case was followed up.

No, Certain QMS is a web application used directly in the browser. You do not need to install any software, and you can reach the system wherever you work.

Certain QMS works on PC, tablet and mobile in modern browsers.

Yes, Certain QMS can be integrated with a range of other systems. Microsoft 365 and SharePoint are among the most common integrations, but there are also options to integrate with Power BI, Documaster, other business systems and AI tools, among others.

Certain QMS has an open API that allows further integrations. More complex integrations require technical adaptation, and our team can help you find and set up a solution that fits your needs.

Yes, Certain QMS can largely be adapted to how your organisation is structured and works. Among other things, you can configure forms, workflows, roles, access rights, categories and terms, so the system fits your routines and processes.

Your administrators can make many of these adjustments themselves. We are happy to help with setup and configuration if you need it.

Yes, Certain QMS has built-in AI features that can make everyday quality work easier. The system also has an API and support for MCP, which makes it possible to integrate with external AI tools.

We keep developing these features. Feel free to get in touch if you want to know more about what is available today.

We offer training in Certain QMS tailored to different user roles, modules and your organisation’s needs. When you start using the system, we can go through the features and ways of working that are relevant to each user group. We also offer further training in specific features, modules and ways of working as your needs change.

Yes, we regularly hold free courses and webinars where you can learn more about the features of Certain QMS and get tips on how to use the system in practice.

Every year we also invite you to a user forum, where we share product news, show new features and make room for customers to share experiences.

We can also arrange dedicated courses, workshops and user forums for your organisation or for specific industries. We are happy to tailor the content to what you want to learn more about.

See upcoming events

As a customer you get a dedicated contact person who knows your organisation, and whom you can contact with questions or when you need follow-up. For quick enquiries and questions about using Certain QMS, you can also contact our support team. If you need professional help with quality management or management systems, we can help with that too.

Read more about training and support