Articles
Articles and expert insight
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Management review: from ISO requirement to strategic management tool
A management review is more than an ISO requirement. See how the process can strengthen strategy, risk management and continual improvement in practice.
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Readyware: Digital emergency preparedness in Certain QMS
See how Readyware digitises emergency preparedness with action cards, continuity planning, exercises and documentation in Certain QMS.
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Process orientation in practice: how to build a smarter organisation
What is process orientation, and why does it matter? Learn how clear processes can reduce errors and improve quality.
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Information security management system
ISMS in Certain QMS provides structured work on information security, risk, GDPR, document control and continual improvement.
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SharePoint as a work surface for a quality management system
Effective quality management in SharePoint with Certain QMS. Bring together documentation, non-conformances and processes.
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ISO 42001: The standard for AI management systems
ISO 42001 is the world’s first standard for AI management systems. Learn the requirements, what the standard entails and its connection to the AI…
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The AI Act: who faces new requirements, and who is largely unaffected?
The AI Act introduces new requirements for the use of artificial intelligence. See who is most affected, who is largely unaffected, and what leaders…
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AI risk is not like other risk – this is how ISO 42001 approaches it
AI risk differs from traditional risk. Learn how ISO 42001 helps organisations with AI risk management.
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Organisations have an AI strategy – but do they have AI governance?
Many organisations have an AI strategy. The next step is AI governance. Learn why management, accountability and control become essential when AI is deployed.
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Who is responsible for AI in the organisation?
Who is responsible for AI in the organisation? Learn why AI cannot be owned by IT alone, and how other organisations structure accountability.
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What is document management?
What is document management, and why does it matter? Learn the key requirements and how to keep documentation accurate and up to date.
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7 AI-specific controls in ISO 42001 that distinguish it from ISO 27001
ISO 42001 builds on many of the same principles as ISO 27001, but also introduces new controls for AI governance.
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eHandbook for document control in the healthcare sector
The eHandbook in Certain QMS gives the healthcare sector full control over documents, procedures, and revisions.
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EU AI Act readiness: the first step towards compliance with the AI Act
What is AI Act readiness? Learn how organisations can map their AI portfolio, assess regulatory risk and prepare for the AI Act.
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Quality management with a central framework and local adaptations
Quality management with central framework and adaptations. Certain QMS makes it simple to share structures, documents and working methods.
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Hallucinations, bias and black boxes: the AI risks leaders need to understand
What are the biggest AI risks? Learn about hallucinations, bias, lack of explainability and other challenges associated with AI.
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Quality management in the power and energy sector
Why does quality management fail in the power and energy sector? Learn how structure and Certain QMS enable better operations and compliance.
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AI policy and clear frameworks for AI use in the organisation
A practical introduction for leaders: learn what an AI policy is, why organisations need one, and which topics it should cover.
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What is AI governance – and why do organisations need it?
What does AI governance mean? A practical introduction to AI governance, risk, accountability and control in organisations.
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F3 Frontline Workers plug-in
The F3 plug-in for Certain QMS resolves the challenges associated with Microsoft F3 licences for frontline workers.
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How Certain QMS supports ISO 9001
How do you meet ISO 9001 requirements in practice? See how Certain QMS supports quality management, documentation and continual improvement.
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Change management and quality management – why good procedures are not enough
Why does change management fail in quality management? Learn how buy-in, leadership and practice determine whether the system works.
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What auditors actually look for in a management system
What do auditors look for in an ISO audit? Read how a quality management system, management review and documentation are assessed.