Tailored user forum for hospital customers

In September we brought together several of our hospital customers for a two-day user forum, including Oslo University Hospital, Vestre Viken and Lovisenberg. Some participants attended in person, whilst others followed the forum digitally. The goal was to create a meeting place for knowledge sharing, professional discussions and involvement in the further development of Certain QMS.

When organisations from the same sector come together, they have the opportunity to discuss challenges with others who face many of the same issues. Even though the hospitals have different routines and organise their work differently, there is much they can learn from one another.

Several of our customers have been with us since the early years of Certain QMS and have played an important role in the development of the solution. Through this type of gathering, we also gain better insight into how the system functions in practice, what needs exist and what is important going forward.

The user forum had three overarching objectives:

• Knowledge sharing: Participants had the opportunity to share experiences, discuss common challenges and hear how others work.
• Development: We presented what is new in the system and what we are working on going forward.
• Influence: Participants were able to share input on what is working well, what can be improved and what needs they have within the system.

The programme was put together based on topics and needs that have emerged through customer follow-up, as well as what we are working on in Certain QMS.

Part of the programme focused on process work. Here, participants were able to test how we can assist with advisory services in process work, drawing on their own processes and challenges.

We also presented new features in the checklist module and the new document module. Participants were able to see what is in place today and what we are working on going forward, whilst also having the opportunity to share input on functionality and their own needs.

Metatags were also on the agenda. Experiences were shared on how metatags are currently structured and used, and we discussed different approaches to setting them up.

The programme was structured so that participants could invite relevant specialists to the sessions most relevant to them. This allowed the right people to take part in the discussions, without everyone having to attend the full programme.

After the professional programme, those attending in person gathered for dinner. It was a pleasant end to the day, with time to continue conversations and get to know one another across organisations.

We will take the input and experiences from the user forum forward in the development of Certain QMS. At the same time, we want to continue with this type of gathering, where customers can meet, share experiences and contribute input to what we are working on.